This group of three regional utilities are evaluating whether they can make strategic improvements to their organisations by collaborating in a shared utility Billing and/or CRM system. The potential benefits are improved access and use of scarce skills, better economy...
A new government department, the Department of Planning, Industry and Environment (DPIE), formed by the merger of several existing departments had inherited a number of outdated ICT systems that were difficult to integrate, support and maintain. DPIE needed to think strategically...
The QLD Department of Education identified several areas of improvement relating to project boards through assurance reviews. The department decided the best course of action to address these weaknesses was to provide training for Project Board members on how they...
A government transport agency needed to fully transform its business processes and workflow in order to deliver improved information services and a better customer experience for residents and tourists planning travel across the state. The Situation Transport for NSW (TfNSW) is responsible...
In order to improve the efficiency and accuracy of the land valuation process, the NSW Valuer General needed to develop a strategy to integrate digital technologies and make more use of data into the process. This would ensure continued compliance...
A major government department required help with multiple large and complex projects for a New Policy Proposal. The program of work demanded high-quality outcomes with close coordination across multiple departments and stakeholders, all to be delivered to a strict deadline. The...
Cybersecurity Strategy, Architecture and Assessments & ISME...
A major Australian community, aged and disability care service provider needed to bring together their disparate systems, processes and data into a single, unified Enterprise system. The Situation During their merger, Uniting had brought their companies together legally, but their disparate systems,...
Three Councils were seeking to accelerate their digitisation by coming together to define an agreed Shared Services Strategy and Business Case. The Situation Like many councils throughout Australia, the Councils of Corangamite Shire, Moyne Shire and Warrnambool City faced increasing demands...
