A major Australian community, aged and disability care service provider needed to bring together their disparate systems, processes and data into a single, unified Enterprise system.
During their merger, Uniting had brought their companies together legally, but their disparate systems, processes and data needed to be standardised across the new organisational structure to improve reliability, usability and productivity.
Information Professionals Group were engaged by Uniting to plan the way forward.
Our first step was to confirm the need for an ERP renewal in line with the organisation’s strategic objectives. We started by seeking an understanding from the Executive of the organisation’s strategic drivers and constraints. This was followed by a series of investment workshops, small group discussions and an analysis of both current state and future plans and what the scope, benefits, costs, timing options and preferences for an ERP renewal would be.
We determined that Uniting’s strategic objectives were to:
With the strategic objectives defined, we then assessed the ability for an ERP to deliver on these objectives as well as building an understanding of the risks involved in embarking upon an ERP implementation.
Once the need for an ERP was established and support garnered from the Executive team and other management representatives, we worked with Uniting to prepare a Program Strategy and Business Case so their ERP Program could launch from a solid foundation.
Using Agile techniques across a range of Uniting stakeholders we:
The business case for an ERP renewal was approved. The project gained strong support and has since been successfully delivered, helping to ensure that Uniting meets their strategic objectives.
With a standardised enterprise technology, processes and data, Uniting are benefiting from improved leverage of data and business intelligence, as well as the implementation of robotic process automation which is improving their digitised service delivery.
Community & Aged Care