Digital & ICT Strategy

If you’ve been thinking about resetting your direction, rethinking your digital sourcing and procurement, building internal digital technology capabilities, making improvements around your digital maturity or setting new target operating models and governance, then our digital and IT strategy capabilities will help transform your business.

Our knowledge and skillset can be directed towards addressing your most important ICT priorities including Customer Experience Transformation, Cloud Strategy, AI Adoption, Information & Data Management Strategy, legacy system modernisation, Accelerating Smart City Technologies and digitising services.

With decades experience of providing insights and in-depth strategies to inform operational effectiveness and efficiencies, we can help you grow your way by selecting the right digital technologies for the right reasons at the right cost.

Grow your way with Digital & ICT Strategy

Get a clear line of sight from Corporate objectives to Digital & ICT delivery
Create the focus and direction to maximise your investment, capability development, staff attention and supplier contributions
Produce clearly targeted, value for money outcomes from your available resources
Gain maximum synergies and alignment from across your organisation, including internal customers, executive peers and your own team.

Our Digital & ICT Capabilities

Start the conversation to put our capabilities to work.

Digital ICT & Strategy

The strategy that will deliver your vision.

If you want to take your business confidently into the future, you need pragmatic strategy and advice that takes into account the unique requirements of your organisation, industry and value proposition.

Our experience in strategic planning allows us to dovetail with your existing business and technology strategies. Working in partnership with you and your team, we tailor proven methodologies to your unique needs, delivering transformation quickly and effectively.

Grow Your Way with Our Capabilities in

Enterprise, Business, Information, Applications, Technical and Security Architecture Review and Design.

Directly assess your current capabilities and strengths, consider new and emerging technologies and techniques and roadmap future needs.

Strategy Mapping and Balanced Scorecard

Increase the breadth and depths by which you can consider your strategic choices and the implications of strategy development across your business and technology stakeholders.

Governance, Operating Model and Organisational Design

Take a whole organisation view in defining the needs of your transformation agenda, and the extent of business and technology capability change.

ICT Sourcing & Resourcing

Maximise the effective use of available industry capabilities and target internal capability development in areas of most strategic priority.

Financial Modelling & Assessment

Consider whole-of-life costs, service-based costing, benchmarks and comparatives, opex/capex mix and future needs and funding profiles.

Feasibility and Business Case Development

Evaluate strategic alignment, targeted risk reductions and positive investment outcomes across various business and technology scenarios and model the case for your preferred transformation or investments.

Strategic Road Mapping

Designing a portfolio of strategic initiatives, programs and projects that carry you towards your goals, and a decision making and evaluation framework that allows this portfolio to evolve as your priorities evolve.

Want to partner with us to deliver your vision?

Shared Services, Sourcing Strategy & Design

Build, leverage, evolve.

If you want to maintain relevance in a world where digital expectations continue to evolve, you have to be prepared to build internal capability in the right areas, while leveraging the capability of the market in others.

Whatever your goal, when you optimise the source for IT services, your organisation becomes smarter. From shared services to cloud services and managed services, we are specialists when it comes to creating a sourcing strategy that will allow you to make the best use of internal and external technology resources so you can deliver on strategic and operational needs in the most cost-effective manner.

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Organisational and ICT Strategy

To focus in on what’s strategically important, allowing you to build (or share) internal capability, and broker or repackage external services for your own internal or external clients.

Cost modelling

To understand the current cost of service and compare it with market options to realise cost savings.

Performance Management & Assessment

Define your current ICT service performance needs and measures, compare with available alternatives to ensure like-for-like assessments, inform services needs and negotiations, and define Service Level Agreements.

Stakeholder Satisfaction Assessments

Assess your current service performance, perceptions of performance and target performance improvements.

Contract Review

Assess contract suitability and improvement opportunities, timing constraints on change or exit, and build transition-in and transition-out into cost models.

Market Assessment

Assess the availability, cost and performance of market alternatives at the right price and risk so you can improve your ICT delivery.

Sourcing & Procurement Models

Adopting the right model for the right situation allows you to maximise market leverage by building partnering opportunities and synergies with your internal team balanced with competitive tension.

If it’s time to build, leverage and evolve your ICT, get in touch to see how our expertise can help.

Cost Modelling & Optimisation

Optimising delivery to reduce costs.

CxOs face continuous pressure to reduce operating costs. Gaining greater cost clarity by evaluating spending and cost drivers and measuring performance, allows them to make improvements and free up financial resources for other priorities.

Whether you require a targeted, standalone project or need performance optimisation and cost modelling to be integrated into a strategy, sourcing project or operating model, our approach will help you to make more informed changes and track your progress.

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Developing Cost Models

Calculate how IT costs impact the delivery of IT and business services and impact on costs and revenue across the internal service value chain.

Identify and Optimise Business-as-Usual Costs

And optimise these costs so you can redirect savings into investment and innovation activities.

Optimise Digital Delivery

Collaborate with fellow CxOs and peers across the business to identify technology initiatives that increase enterprise efficiency and maximise the value of each dollar spent.

Qualification of Strategic Changes

Where shared services or sourcing changes are being considered, including the transition to cloud services, we identify whether the change to the internal ICT supply chain and subsequent cost implications will create cost savings or increases and the impact of this to your business.

Informing Supplier and Shared Service Needs

Understand current cost models so that supplier and shared services options and costs can be properly assessed against alternative delivery methods.  Define shared service pricing models that work for all parties.

Are you ready to optimise your business performance for growth?

Governance, Operating Models & Organisational Design

Empowering growth through governance.

As organisations gain complexity, old organisational structures are no longer the optimal model for defining how they work. They now need to be coupled with broader organisational design, operating model design and governance definitions, so that staff are productive, empowered and understand where the boundaries lay and how to get things done.

With the pervasiveness of technology across all organisations today, digitisation priorities can have broad ranging impacts, not just for an ICT division, but across your entire business. Decision making extends across a wide gamut of organisational touchpoints including investment, ICT services and product selection, business policy and process redesign, how data is collected, managed and transformed as well as organisational functions, personnel and staffing.

This creates the need to involve executives from outside the traditional ICT area, with the decision-making process paying respect to their roles and responsibilities. Governance design over digital change should empower leaders across the organisation and help everyone work as a team.

We can help your organisation review and develop operating models and governance design to ensure the effective management and monitoring of your organisation. With our experience in developing organisational designs, structures, roles and responsibility definitions, and RACI (Responsibility, Accountability, Consult and Inform) charts to support our client work, we can help your organisation to define how it creates value and the capabilities it will need as you move into the future.

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ICT Operating Style

Some ICT groups work as service delivery areas, some have as many staff dispersed into business areas, some are largely contract managers or brokers, relying on external services. What type of operating style suits your organisation, and what does this mean for the way you organise and deliver value?

Delivering Strategic Outcomes

As your organisation changes its strategy or sourcing, adopts cloud services or makes other changes, the capability mix of your internal team needs to change too. This can change the operating model for how your business delivers value.

Organisational Design

As your organisation grows and evolves, so should your teams. This can mean a new organisational structure, new roles and responsibilities and new reporting lines.

Supporting Transformations

Major digital transformations can operate at pace and can have high cost burn rates. Decision making needs to be well considered, clearly made and not revisited without good cause. Rapid cost escalation can be a risk. If you establish sound Program Governance for your transformation agenda as a priority, you’ll navigate change with more success.

Are you ready to optimise your business performance for growth?

Business & Enterprise Architecture

Creating the link between your business and technology.

When you create a clear line of sight between business objectives and technology needs, you have a roadmap to navigate some of your most important technology and transformation decisions.

Business, Technology and Enterprise architectural disciplines exist to support transformation and improvement objectives. In addition to guiding strategy, governance, remediation and investment decisions, they link business objectives, needs and services to applications data and technology.

We can work with you to apply architectural techniques as part of a larger strategic engagements, or as a separate targeted engagement.

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Technology Strategy & Planning

Assess current architectures, define target architectures and plan transitions. This supports technology transitions, cloud migrations, and improved data integration and availability.

Application Portfolio Planning

Guide investment horizons and transition plans through retirement, reinvestment, consolidation, and cloud or non-cloud transition strategies for your applications.

Business Architecture

Model and improve business building blocks like services, processes, stakeholders and data, better link technology investments to customer needs and experiences, and even form the starting point for your own digital twin.

ICT Market Assessments

Assess available market offerings against your needs, including emerging technology options.

Advisory Services

In cloud, telecommunications, communications, networking, infrastructure and operations, security, end-user computing and workspace technologies.

Grow Your Way with Information Professionals.


Why ICT strategy?

You need to have an ICT strategy in place to keep pace and meet new digital expectations as they become more evident. No matter what ICT needs your organization has, it is important not to focus solely on short-term growth.  An ICT Strategy, helps direct ICT investment and capability improvements to those areas that most need it.

What factors can influence an ICT strategic plan?

  • Industry and operating model – The organisational needs are the biggest factor and this depends on your industry, what role you play, what your corporate strategy is, and what your own needs are, those of your stakeholders, shareholders, staff and customers.
  • Fluctuations in your organisation’s conditions – Whenever there are changes in size, staffing, revenue, profitability or other aspects of scale, then your ICT environments, ICT Strategy and ICT plan needs to respond accordingly.
  • Changing technologies– Technology is constantly undergoing change. The non-availability of on-premise software is an example, but also the availability of new products and services that can make material improvements in your organisation.  A well-developed ICT Strategy and/or ICT plan considers these risks and opportunities.
  • Funding and Costs – How much does your organisation need, what can it afford, where do you spend those funds? An ICT Strategy can help answer these questions.

What is different between an ICT Strategy, ICT Plan, Digital Strategy and other strategies, plans and roadmaps?

What is in a name, maybe one answer, because these terms can vary across organisations.  An ICT Strategy often focuses on the digital technology and the capability manage those technologies on behalf of an organisation.  A Digital Strategy is often more externally focused, considering the services required by customers, staff and other stakeholders and the digitalisation of these relationships.  However, an ICT Strategy or Digital Strategy can include the full scope of both definitions.  It does depend on how your organisation wants to define them.

Sometimes an ICT Plan is very similar to an ICT Strategy, but named a plan, to not crowd the organisation with so many strategies.  Sometimes an ICT Plan is more detailed, depending on the detail in the ICT Strategy.  The ICT Plan may include detailed initiatives to be delivered, timelines, costs and project briefs.  Sometimes these are included in an ICT Strategy.  We do include them in many of our strategies.  Another term used is an ICT Roadmap or Digital Roadmap.  It also could be similar to a strategy or plan.

In essence, while a name is important, what is more important is clarity over what is its purpose and what it includes.

– How much does your organisation need, what can it afford, where do you spend those funds? An ICT Strategy can help answer these questions.

How can IPG be helpful in ICT planning?

At IPG, we’ll work closely with you to establish your current needs, likely future requirements and advise where any gaps may exist. We’ll also identify any potential risks that may prevent current or future adoption while providing you with appropriate strategies for addressing all of these issues.