A city council requires the development of ICT enterprise architecture to guide future decision-making in line with their five-year ICT and Information Management Strategy. The Situation City of Canterbury Bankstown (CBC) was formed in 2016 after the amalgamation of the former City...
A government transport agency needed to fully transform its business processes and workflow in order to deliver improved information services and a better customer experience for residents and tourists planning travel across the state. The Situation Transport for NSW (TfNSW) is responsible...
In order to improve the efficiency and accuracy of the land valuation process, the NSW Valuer General needed to develop a strategy to integrate digital technologies and make more use of data into the process. This would ensure continued compliance...
The Australian Taxation Office needed to relocate its IT systems to a new facility in order to meet increased demands and changes to the scope of service. Despite significant investment to improve their existing IT systems, it had become clear that...
A group of five water utilities wanted to assess opportunities in realising the innovation and digitisation benefits to their businesses and their customers by taking a shared approach to their technology service delivery. The Situation Integrated shared services models allow organisations to...
Three Councils were seeking to accelerate their digitisation by coming together to define an agreed Shared Services Strategy and Business Case. The Situation Like many councils throughout Australia, the Councils of Corangamite Shire, Moyne Shire and Warrnambool City faced increasing demands...
An Australian government health organisation wanted to capitalise on market capability by knowing whether and when the outsourcing of their services would deliver a better result. The Situation Looking to capitalise both on the emerging market capability in cloud solutions and...
