The complex organisation required a new IT Strategy and also a Business Transformation Strategy and support for its delivery to deliver an integrated water service. The Situation The State Water Corporation was embarking upon a significant ICT enabled transformation including ERP (finance,...
A rural bulk water delivery business that maintains, manages, and operates major infrastructure to deliver bulk water to licensed water users on the state’s regulated rivers, along with associated environmental flows. They needed to move to integrated systems, improved workflow,...
This group of three regional utilities are evaluating whether they can make strategic improvements to their organisations by collaborating in a shared utility Billing and/or CRM system. The potential benefits are improved access and use of scarce skills, better economy...
A small regional water utility in Victoria sought to transform its operations and customer service, using ICT as an enabler, while keeping prices affordable, and ensuring its long-term business sustainability. The Situation The opportunity for the water company to leverage its use...
A group of five water utilities wanted to assess opportunities in realising the innovation and digitisation benefits to their businesses and their customers by taking a shared approach to their technology service delivery. The Situation Integrated shared services models allow organisations to...