Nuplex are an ASX listed chemical manufacturer that were embarking upon a global ERP implementation. They had grown significantly through acquisition and had a range of disparate systems and processes that they wished to standardise across their global operations.
They had selected the MS Dynamics solution but were yet to finalise consulting/systems integration needs. Microsoft were providing direct consulting and systems integration support at the early stages but both parties were considering whether this was a suitable arrangement for the life of the Program.
The initial need was for an independent review to assist both Nuplex and Microsoft to determine a mutually appropriate forward plan, and then to provide assistance with next steps. As a result, Information Professionals was appointed jointly by Microsoft and Nuplex. This resulted in the managed transition-out of Microsoft, and the need for the selection and transition-in of a new systems integrator.
The initial approach followed a standard health check process, with confidential interviews, review of documentation and project plans and an experiential and standards based assessment of the current state. Multiple scenarios were considered and fielded with stakeholders and a negotiated outcome identified and settled on the common ground that maximized all parties interests.
The Strategy and Procurement Objectives for the engagement then involved:
Overall, beyond the initial Microft/Nuplex joint review we guided the appointment of an appropriate Systems Integration partner, established the performance and commercial terms and joint KPIs and plans, resulting in the contracts and SOWs. We also assisted with risk management, change management, program planning and assurance over the term of the program.
The seamless exit of existing and onboarding of new suppliers went very well, and the overall Program delivered its objectives, and was well supported by their appointed Service Provider.
The program was successfully delivered, providing the CIO and CFO and organisation with the results they were seeking.